Privacy policy

Last updated: December 11, 2025

Han Printed operates this online store and provides all related products and services (the “Services”). Han Printed is powered by Shopify, which helps us offer secure checkout, payments, and hosting. By visiting or purchasing from us, you agree to this Privacy Policy and understand how we collect, use, and protect your information.

Personal Information We Collect

We collect personal information to provide and improve our Services. This may include:

  • Contact details – your name, address, phone number, and email.
  • Payment details – processed securely through Shopify or trusted payment partners.
  • Account information – if you create an account with us.
  • Order details – what you buy, view, or return.
  • Device information – IP address, browser, and cookies.
  • Uploaded images – photos or files you send us for personalised prints.
  • Communications – messages or support requests you send to us.

Uploaded Images and Personalised Products

When you order a personalised print, you may upload a photograph or image. These images may include identifiable people, including children or pets.

We use these images only to create, produce, and deliver your order. We do not use, share, or sell your uploaded images for marketing or any other purpose unless you give us explicit consent. Uploaded images are stored securely and deleted once your order is completed and any return or dispute period has passed (normally within 90 days).

Only authorised staff and trusted production partners can access these files.

By uploading an image, you confirm that:

  • You have the right to use and share it with us; and
  • If the image includes a child, you are the parent or guardian or have their permission.

Children’s Images

Some products may include photos of children. We process these images only to fulfil your order. We do not knowingly collect or use children’s data for marketing or promotional purposes. If you believe we have an image of a child without consent, please contact us so we can remove it.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and payments
  • Provide customer support
  • Improve and personalise your shopping experience
  • Send updates or marketing messages (only if you’ve opted in)
  • Prevent fraud and maintain security
  • Comply with legal requirements

You can unsubscribe from marketing emails at any time using the link in our messages.

How We Share Information

We may share your information with:

  • Shopify – who hosts our store and processes data securely.
  • Trusted partners – such as payment processors, shipping companies, and IT providers.
  • Advertising or analytics services – only if permitted by law and your consent.
  • Authorities – if required to comply with legal obligations.

We never sell your personal information.

Relationship with Shopify

Our store runs on the Shopify platform.
Shopify collects and processes certain data as needed to provide its e-commerce services.

You can learn more here:

Security and Retention

We take appropriate measures to keep your data secure.
No system is completely secure, but we work to protect your information against loss, misuse, or unauthorised access.

We keep personal data only as long as necessary to:

  • Complete your order and support any issues
  • Comply with legal requirements
  • Protect our business and customers

Uploaded images are usually deleted within 90 days after your order is fulfilled.

Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your data
  • Request correction or deletion of your data
  • Object to or limit certain uses
  • Withdraw consent (for example, for marketing)

To make a request, email us at hanprinted@gmail.com.
We may ask you to verify your identity before processing your request.

International Data Transfers

Your information may be processed outside the UK or EU.
When this happens, we use approved safeguards such as Standard Contractual Clauses to ensure your data is protected.

Complaints

If you have a privacy concern, please contact us first so we can help.

You also have the right to contact the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will appear on this page with a new “Last updated” date.

Contact Us

If you have any questions or requests about your personal information, please contact:
Han Printed
📧 hanprinted@gmail.com

Han Printed is the data controller for your personal information.